Promotion of Access to Information Act
The PAIA manual.
Every South African private body must publish a manual describing the records it holds and how to ask for them. This is ours. It is short because we hold very little.
Last updated Aug 2026
The private body
This section 51 manual is for Lidema Studios (Pty) Ltd, registration number2024/066681/07, which publishes Payment Service Providers. It wasissued on 1 August 2026. Access remains subject to PAIA's procedures, grounds of refusal and remedies.
Head of private body: Martin Kruger, Director. Information Officer: Martin Kruger. Street address: 61 Ballybunion Crescent, Sunningdale, Cape Town, 7441. Postal address: 61 Ballybunion Crescent, Sunningdale, Cape Town, 7441. Telephone: 076 882 6213. Email:hello@paymentserviceproviders.co.za.
The official guide to PAIA
The Information Regulator publishes a Guide explaining PAIA, assistance, forms, fees and remedies. Obtain the current Guide and contact channels fromthe Regulator's PAIA guidance.
Records available without a request
Published articles, guides, provider profiles, comparisons, methodology, public source citations, the Privacy Notice, Website Terms and this manual are generally available on this website without Form 2. Public availability does not grant a licence beyond rights allowed by law or the Website Terms.
Records held under legislation
To the extent applicable, Lidema may keep records under the Companies Act and Regulations; Income Tax Act; Tax Administration Act; Value-Added Tax Act; applicable employment, unemployment-insurance and occupational-injury legislation; ECTA; the Consumer Protection Act; Copyright and Trade Marks Acts; PAIA; and POPIA. This list does not state that every Act applies to every activity or that every possible record is held.
Categories of records
Company and governance records may include incorporation, director, ownership, resolution, policy, authority and statutory records. Finance and tax records may include accounting, bank, invoice, expense, return, assessment and adviser records. Personnel/contractor records may be held where applicable. Supplier records may include contracts, due diligence, security/privacy material, support and invoices.
Website/editorial records may include source and deployment material, research, substantiation, calculations, review dates, corrections, provider replies, publication history, permissions, contact correspondence, logs and incident records. Legal/regulatory records may include contracts, complaints, disputes, privileged material, requests, incidents and statutory correspondence.
How to request a record
Complete the prescribed Form 2 available from the Information Regulator'sPAIA forms page and email it tohello@paymentserviceproviders.co.za. Identify the record sufficiently, the right to exercise or protect where required, the preferred form/language of access, proof of identity and proof of authority when acting for another person. We request only what is reasonably needed to protect the record. Prescribed request/access fees and deposits may apply after notice. The current fee schedule is published by theInformation Regulator. The Information Officer ordinarily decides within 30 days, subject to a lawful extension, and issues the prescribed outcome notice.
Grounds of refusal and remedies
PAIA may require or permit refusal to protect another person's privacy, confidential commercial information, safety, privilege, research or another protected interest. Where lawful and reasonably possible, a severable non-protected part may be disclosed. Lidema has no internal PAIA appeal; a requester or affected third party may use prescribed Form 5 to complain to the Information Regulator or approach a competent court within the applicable period. Forms and current complaint channels are available from the Regulator'sPAIA page.
Processing of personal information
Lidema processes information to operate and secure the publication; answer enquiries and corrections; manage suppliers, personnel, finances and legal duties; maintain editorial accuracy; answer rights requests; and establish, exercise or defend legal claims. Data subjects may include readers/correspondents, provider representatives, employees/applicants or contractors, directors/owners, suppliers/advisers, complainants and regulators. Relevant categories include identity/contact, correspondence, technical/log, preference, contract, financial, employment, statutory, request and matter information.
Lawful recipients may include authorised Lidema personnel; email, hosting, security, IT, accounting, banking, insurance and legal providers; counterparties, courts, authorities and regulators. Website correspondence currently uses Swiss provider Migadu's infrastructure in France; form correspondence also uses Resend in the United States when the separately gated form is enabled. Hosting and technical logs use Hetzner in Germany. Transfers must meet POPIA section 72. Measures include access restriction, transport encryption, processor review/contracts, maintenance, retention/deletion, monitoring and incident response. See thePrivacy Notice for current detail.
Availability of this manual
This manual is available on this page, by email fromhello@paymentserviceproviders.co.za, and for inspection at61 Ballybunion Crescent, Sunningdale, Cape Town, 7441 during reasonable business hours by prior arrangement. The Information Regulator currently publishes PAIAComplaints@inforegulator.org.za for PAIA complaints, 010 023 5200 and 0800 017 160; verify current channels on theRegulator's contact page.
Approval
Issued for Lidema Studios (Pty) Ltd by Martin Kruger, Director, on 1 August 2026. The controlled approval record is retained privately by the company.